Smart Call Prep
Automatically check device health, camera readiness and network stability before each call, so issues are found before they become escalations.
Customer support, upgraded
GIMO Guide keeps every video chat call smart, prepared, and calm.
guide_imo_v26 connects smart troubleshooting, device and network checks, and bite-sized content so your teams can solve issues faster today – and soon, host video calls powered by AI Avatars on web and mobile.
Next video call in 5 minutes
Smart Call Prep
Auto-check device, camera and network status before every conversation.
Device ready
Network stable
AI Avatar – coming soon
Why GIMO Guide
Smarter support for real-world video calls.
GIMO Guide combines proactive checks, guided flows, and motivational design to keep both agents and customers confident from the very first second of a call.
Arrive prepared
Run device and connection checks before the call starts so there are fewer surprises and more solutions.
Resolve with confidence
Guide agents step by step through issue fix flows, supported by contextual content and in-app nudges.
Improve over time
Use data coaching and gamified progress to help individuals and teams get better with every interaction.
Core features
Everything around the call, in one place.
Built from the ground up with guide_imo_v26, our feature set is ready for today’s support workflows – and prepared for tomorrow’s AI-assisted experiences.
Issue Fix Wizard
Guide customers and agents through clear troubleshooting flows that adapt to device, network and context.
Data Coach
Turn call data into coaching moments with tailored suggestions and lightweight insights for every user.
Content Hub
Deliver the right articles, playbooks and micro-learning content precisely when it is needed in the flow.
Gamification
Keep engagement high with badges, leaderboards and progress streaks that reward consistent quality.
Device Profiles
Store device profiles to make recurring diagnostics and fixes faster, more accurate and less repetitive.
Community (future)
Unlock peer-to-peer support and shared knowledge, curated around the moments that matter most.
Coming soon
AI Avatar video calls that feel human, not robotic.
GIMO Guide is built for the next wave of support experiences. Soon, AI Avatars will join your workflows to host video calls, visually inspect issues and guide customers with natural, on-brand conversations.
- Consistent, always-available AI Avatars for routine or after-hours support.
- Camera-based guidance to visually diagnose problems on devices and environment.
- Seamless hand-off to human agents when a situation needs a human touch.
Video and camera usage is always initiated by the user and is governed by a clear privacy policy.
AI Avatar – preview
How it works
From uncertainty to resolution in three steps.
01
Connect & prepare
GIMO Guide runs pre-call checks on device, camera and network, and surfaces the right context for the upcoming conversation.
02
Diagnose & guide
Issue Fix flows, Content Hub and Data Coach combine to guide both sides to the next best step – in real time.
03
Learn & elevate
Gamification and analytics highlight what works, helping teams continuously improve their support quality.
Platforms
One experience across mobile and web.
Launch GIMO Guide wherever your teams work – on the go in the mobile app, or from the comfort of a full web dashboard.
Mobile app
GIMO Guide for Android and iOS keeps on-site and remote teams fully prepared, from pocket to call.
Web dashboard
Monitor calls, coach with data and configure experiences from a single web-based control centre.
Get early access
Ready to reinvent your support calls?
We are actively working with early partners on guide_imo_v26 and the upcoming AI Avatar video call experience. Tell us about your use case and we will be in touch.
Note: camera access in the mobile app is only requested when you start a feature that clearly needs it, such as a live video call or visual diagnostics.